SOCHARMONEE STORE POLICY
The following policies outline how SOCHARMONEE operates. By purchasing, all customers confirm they have read, understood, and agreed to all policies.
STORE HOURS
Monday – Friday: 11:00 AM – 4:30 PM
Closed weekends & holidays
PRODUCT AVAILABILITY & SUBSTITUTIONS
All products are made fresh and may sell out due to high demand.
If an item is unavailable at fulfillment:
We will replace it with the closest alternative that aligns with your goals and maintains the same level of quality and effectiveness.
Your satisfaction and results are always our priority.
UPDATED PACKAGING NOTICE
Due to ongoing tariff changes and low supplier stock, we have transitioned our packaging.
All products are now shipped in premium heat-sealed, food-safe zip bags.
This allows us to:
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Maintain freshness and quality
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Prevent leaks and damage
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Ensure safe, hygienic packaging
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Avoid fulfillment delays
Our packaging is secure, durable, and designed to protect your products during transit.
MADE-TO-ORDER & DEMAND
All items (protein powders, supplements, gummies, and food products) are made to order.
Due to high demand:
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Processing times may be extended
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Items may be substituted when necessary
We appreciate your patience as we prioritize quality.
SPOILED GOODIES POLICY
All food items are perishable and shipped frozen when applicable.
Once shipped, delivery conditions are outside of our control.
Food Coverage Protection (Recommended)
Includes:
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Insulated bubble wrap
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Insulated packaging
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Insulated shipping box
Without Food Coverage:
We are not responsible for spoilage, melting, or damage.
With Food Coverage (if issues occur):
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Reshipment OR
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Replacement items of equal value
ALL SALES FINAL
🚨 NO REFUNDS. NO RETURNS. NO EXCHANGES. 🚨
Due to the nature of our products and safety standards, all sales are final.
CUSTOMER SUPPORT
For any questions or concerns, please contact our support team.
Thank you for choosing SOCHARMONEE 💕
For any questions or concerns, please contact us here.