SOCHARMONEE STORE POLICY
The following policies outline how SOCHARMONEE operates. By purchasing, all customers confirm they have read, understood, and agreed to all policies.
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STORE HOURS
Monday – Friday: 11:00 AM – 4:30 PM
Closed weekends & holidays
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PRODUCT AVAILABILITY & SUBSTITUTIONS
All products are made fresh and may sell out due to high demand.
If an item is unavailable at fulfillment:
We will replace it with the closest alternative that aligns with your goals and maintains the same level of quality and effectiveness.
Your satisfaction and results are always our priority.
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UPDATED PACKAGING NOTICE
Due to ongoing tariff changes and low supplier stock, we have transitioned our packaging.
All products are now shipped in premium heat-sealed, food-safe zip bags.
This allows us to:
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Maintain freshness and quality
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Prevent leaks and damage
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Ensure safe, hygienic packaging
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Avoid fulfillment delays
Our packaging is secure, durable, and designed to protect your products during transit.
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MADE-TO-ORDER & DEMAND
All items (protein powders, supplements, gummies, and food products) are made to order.
Due to high demand:
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Processing times may be extended
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Items may be substituted when necessary
We appreciate your patience as we prioritize quality.
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SPOILED GOODIES POLICY
All food items are perishable and shipped frozen when applicable.
Once shipped, delivery conditions are outside of our control.
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Food Coverage Protection (Recommended)
Includes:
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Insulated bubble wrap
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Insulated packaging
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Insulated shipping box
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Without Food Coverage:
We are not responsible for spoilage, melting, or damage.
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With Food Coverage (if issues occur):
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Reshipment OR
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Replacement items of equal value
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ALL SALES FINAL
🚨 NO REFUNDS. NO RETURNS. NO EXCHANGES. 🚨
Due to the nature of our products and safety standards, all sales are final.
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CUSTOMER SUPPORT
For any questions or concerns, please contact our support team.
Thank you for choosing SOCHARMONEE 💕
For any questions or concerns, please contact us here.