The following policies & details specifically describe how SOCHARMONEE operates.
By purchasing, all customers confirm that they've read, understood, & agreed to all policies & details within this page and/or instructed by SOCHARMONEE.
ALL SALES FINAL
🚨 NO REFUNDS. NO RETURNS. NO EXCHANGES. 🚨
Due to the nature of our products and safety standards, all sales are final.
ORDER CANCELLATIONS
Orders cannot be canceled once placed.
Processing begins immediately, so please review your order carefully before checkout.
PROCESSING TIMES
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Standard Orders: 5–10 business days
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Wholesale Orders: 10–18 business days
Orders ship on Tuesdays & Fridays only.
SHIPPING OPTIONS
(All shipping includes processing time before dispatch)
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Regular Shipping ($15 starting) → 7–14 business days
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FREE Shipping ($100+) → 7–14 business days
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Standard Shipping ($20+) → 5–10 business days
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Priority Shipping ($35) → 1–4 business days
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Rush Shipping ($50) → 2 business days
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Food Shipping → 7–14 business days
⚠️ Delivery times are estimates and may vary.
FREE NEXT-DAY SHIPPING (PROMOTIONS)
When offered:
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5 business days processing still applies
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Day 1: Packing
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Day 2: Shipment sent out
“Next-Day Shipping” applies after dispatch, not order placement.
RETURNED PACKAGES
If your order is returned due to:
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Incorrect address
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Unclaimed package
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Failed delivery
A reshipment fee is required:
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U.S.: $10
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International: $40
No refund will be issued.
DAMAGED OR MISSING ORDERS
Damaged Orders:
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Must be reported within 24 hours
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Photo/video proof required
After 24 hours, we cannot replace items.
Missing Items:
Orders are recorded during packing. Verified missing items will be reshipped at no cost.